Consumer Experience, Medical E-Commerce, patient engagement, patient satisfaction, price transparency
By admin / October 15, 2018

Patient portals aren’t saving the healthcare industry. The Amazon experience could.

All over the country, hospitals are succumbing to unsustainable business models. Since Jan. 1, 22 hospitals have either closed or...

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Consumer Experience, Medical E-Commerce, price transparency
By admin / October 8, 2018

State employees of Montana are forcing consumerism in healthcare

Embracing consumerism. Employers are doing it. So are states. It’s time for providers to take heed and treat patients like...

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consumerism, Medical E-Commerce, patient satisfaction, price transparency
By admin / October 1, 2018

The main reason Apple and Amazon are opening clinics? Healthcare providers aren’t responding to consumerism

When healthcare providers can’t – and won’t – keep up with every other industry in embracing consumerism, companies are forced...

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consumerism, Medical E-Commerce, patient satisfaction, price transparency
By admin / September 24, 2018

Healthcare execs admit they are doing so-so with patient billing. Are their hospitals going the way of Blockbuster?

Hospital executives admit that they have issues and not doing a good job of billing, but they say billing and payments are of highest priority. Yet Moody’s recently reported that hospitals are on an unsustainable financial path. To call this a dichotomy would be an understatement in all caps. Hospitals must change the way they do business or they simply won’t survive. And first and foremost, they need to adopt a consumer’s approach to healthcare.

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Consumer Experience, Medical E-Commerce, patient satisfaction, price transparency
By admin / September 17, 2018

Experian study reveals that 98 percent of consumers worry about covering healthcare costs

An 85-year-old man named Bob had a total knee replacement just this week to help him deal with pain he’d...

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Consumer Experience, consumerism, Medical E-Commerce, patient satisfaction
By admin / September 10, 2018

Moody’s reports ‘unsustainable path’ for hospital systems. Cleveland Clinic, Ascension and Verity are proof

Number one rule of successful business: profits must exceed losses. Yet for hospitals, the opposite has been happening for several...

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consumerism, Medical E-Commerce, patient engagement, price transparency, telemedicine
By admin / August 27, 2018

Morgan Stanley deems 18% of US hospitals at risk. The Amazon experience in healthcare can help

Listening to your customers, which are employers, employees and patients, will help you stay healthy when other hospital systems are failing. When you don’t listen to your customers, they go elsewhere and you go out of business. And those customers are looking for the Amazon experience in healthcare.

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in-network, Medical E-Commerce, patient satisfaction
By admin / August 20, 2018

Kaiser report finds 20% of inpatient billing includes out-of-network charges. Do companies like GM and Disney realize this?

These days it’s hard to know when you’re in- or out-of-network, even when you are admitted to the hospital via the ER in a hospital that is supposedly in your network. Wouldn’t it be nice if there was a win-win solution to keep people in-network when they are inpatient for any treatment? Wouldn’t it be nice if employers, employees and providers could benefit? Surprise billing is hard on everyone. Providers are trying to help with patient portals, but portals do not offer the infrastructure that a complete e-commerce solution provides.

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Consumer Experience, Medical E-Commerce, patient engagement, patient satisfaction
By admin / August 14, 2018

GM and Disney are going direct to health providers – are you ready?

Competition – and consumerism – in healthcare is heating up as large employers decide to go direct to providers. This approach could change the game forever for payers and providers alike.

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Consumer Experience, Healthcare Disruption, Medical E-Commerce, patient engagement, patient satisfaction
By admin / August 6, 2018

Trump administration’s short-term health plans open doors for more consumerism

People are about to have more choices in buying health insurance than ever before. Health and Human Services has issued a final rule that extends short-term, limited duration health insurance plans to a maximum duration of one year. Adapt quickly and market yourself to consumers, to the association plans as well as the self-insured companies. This will help you compete and gain the most market share.

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Consumer Experience, Healthcare Disruption, Medical Collections, Medical E-Commerce, Mobile apps, patient engagement, price transparency
By admin / July 30, 2018

Azar’s price transparency mandate in healthcare is looming – are you ready?

Providing true pricing transparency before services are rendered, helps not only consumers, but providers as well. Add to that a way for people to set up payment plans, and the hospital is much more likely to receive its money. When providers do right by the patients and publish true prices, they avoid issues of sticker shock and surprise billing. As a result, people know what the prices are. Not only do they go ahead and schedule the procedures, they pay for them.

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Consumer Experience, Healthcare Disruption, patient satisfaction
By admin / July 23, 2018

Walmart and Microsoft move to close in on Amazon in healthcare arena

With Microsoft’s AI tools and Walmart’s reach, consumers across the country could enjoy easier access to healthcare as well as lower costs. As Walmart and Microsoft further dive into the healthcare market, HealthQRS will give them the platform they need to tie everything together and give consumers across the country a complete, easy-to-use retail experience for consumers.

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Consumer Experience, Healthcare Disruption, patient satisfaction, price transparency
By admin / July 9, 2018

Providers must learn from Amazon for consumerism to take hold in healthcare

While hospitals are planning consumerism efforts, they are losing market share to the innovators who are already providing people satisfying experiences with convenience and lower costs. Amazon is the leader in customer experience. With continued innovation and disruption, the retail giant has proven again and again that those who remain in the status quo will lose. Providers who are slow to innovate and disrupt current business models will undoubtedly lose market share and possibly go the way of previous hospitals who have been forced into bankruptcy and closure.

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Healthcare Disruption, Medical E-Commerce, patient satisfaction
By admin / June 25, 2018

Trump administration’s new association plans will drive consumerism in healthcare

Trump administration's allowance for new association plans in healthcare will offer a less expensive option that will appeal to many Americans who have had to deal with increases in deductibles and out-of-pocket expenses. Small to medium-sized companies as well as sole proprietors will move to these plans.

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Consumer Experience, Medical E-Commerce, patient satisfaction
By admin / June 18, 2018

Fitch Ratings says healthcare providers face challenges from consumerism

When rating services report the financial pressures healthcare providers face, it’s probably not a surprise to you. You know your financial circumstances. But when Fitch says some of the challenges you face are due to consumerism, it might be time to take notice.

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Healthcare Disruption, Medical E-Commerce, patient satisfaction
By admin / June 4, 2018

Becoming a Center of Excellence for companies like Walmart

Imagine if your hospital was the provider of choice for Walmart’s employees. Or any self-insured corporation. Think of the many benefits to employers and their employees (your consumers) plus increased business and revenue that would generate for you. Becoming a center of excellence will provide you with increased volume, which, will in turn, allow you to offer lower prices. This is a win for you, the employer and the consumer.

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Consumer Experience, Healthcare Disruption, Medical E-Commerce
By admin / May 22, 2018

When Google, Amazon and Walmart take over healthcare are you going to compete? Or partner?

With tech and retail giants such as Apple, Google, Microsoft, Amazon, CVS and Walmart look to transform the healthcare market, hospitals are seeing the status quo wither and dissolve quicker than a consumer can purchase goods with a smartphone using an Amazon app.

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Medical E-Commerce, patient engagement, patient satisfaction, price transparency
By admin / May 14, 2018

Azar says economics and competition should drive the healthcare marketplace

With Azar pushing hard for pricing transparency, consumers will finally have the market they deserve in healthcare. The question is, are you ready to act now, get ahead of the pack and win the game by giving your patients the “Amazon” experience?

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Consumer Experience, Medical E-Commerce
By admin / April 30, 2018

HHS’ Azar and CMS chief Verma are forcing hospitals to provide transparency. And that’s just the beginning

The government is stepping in and forcing the issue of consumerism in healthcare. It’s not a matter of “if” anymore, it’s when. And “when” is less than a year away. CMS’ proposed civil monetary penalties will apply to hospitals who refuse to comply.

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Consumer Experience, Medical E-Commerce, patient engagement
By admin / April 16, 2018

Will Apple, or Facebook, create a national medical marketplace for consumers?

Both Apple and Facebook have the opportunity to create a national marketplace for consumers. The question is: will they do it?

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Medical E-Commerce, price transparency, telemedicine
By admin / April 5, 2018

Ascension’s new strategy embraces consumerism

For several months now, we’ve been asking how hospitals and other service providers plan to survive and compete in this disruptive market. Ascension has made news with its multi-layered strategic plan to do just that. One of the giants is waking up to the fact that traditional methods of healthcare delivery are changing, and they need to evolve their model. Part of Ascension’s strategy is to become less hospital-centric and to invest in telemedicine services as well as expand its reach in the revenue-cycle arena.

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By admin / March 27, 2018

Forrester research shows patients are acting more like consumers

Do you believe your patients treat healthcare as if they were consumers? Do you believe all of your patients have...

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Healthcare Disruption, Medical E-Commerce, price transparency
By admin / March 6, 2018

Consumerism contributing to huge losses for Ascension, Community Health Systems, Tenet and Scripps

Four of the largest healthcare companies in the nation are suffering losses. Weather issues aside, the biggest reasons are people either choose to forego healthcare services because they can’t afford them, or they shop around and go where they can find services for less out-of-pocket. Patients with high-deductible health plans shop around for care. People can’t pay for a $1,000 emergency out of their savings. That’s the price of a refrigerator. 

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Consumer Experience, Medical E-Commerce, patient engagement
By admin / February 27, 2018

How Apple’s patient records strategy could help consumers

In light of Apple's announcement to integrate patient records to iPhones, we still maintain that what consumers really care about more than anything is how much healthcare is going to cost. Easy access to their records doesn’t change the fact that many of them cannot pay for healthcare.

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Healthcare Disruption, Medical E-Commerce, patient satisfaction
By admin / February 20, 2018

Tim Cook wants Apple to be more consumer-friendly in the healthcare market

If Apple is going for a more consumer-friendly approach, though, we encourage the company to focus on what consumers want. People are financially strapped to pay for healthcare expenses and are very stressed. High deductible health plans have forced people to take health into their own hands and act more like consumers than patients. They put off treatment because they either don’t have the money or can’t get a straight answer to this simple question: How much is this going to cost me?

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Healthcare Disruption, Medical E-Commerce, telemedicine
By admin / February 13, 2018

Could telemedicine be one answer to Warren Buffet’s tapeworm?

As you look for ways to protect your market share and increase revenue, implementing or expanding telehealth services could be one answer. It’s about to become more lucrative if four bills currently in legislation pass this year.

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Medical E-Commerce, patient satisfaction
By admin / February 6, 2018

Amazon, Berkshire and JPMorgan partner to launch new healthcare company for their employees

It’s easy to learn more about HealthQRS and our e-commerce medical marketplace and how we can help any employer do what Amazon, Berkshire and JPMorgan are planning to do. Our solution is a software as a service (SaaS), so you only pay a low monthly fee, with no capital investment.

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Healthcare Disruption, Medical E-Commerce, patient engagement
By admin / January 30, 2018

Tired of trying to increase patient satisfaction with no results? Embrace consumerism

Want to hear a secret? Patient satisfaction starts with the wallet. All the warm fuzzies in the world aren’t going to help when a patient gets a surprise bill. Instead of paying big bucks to patient satisfaction experts, try focusing on giving people what they really want: true, upfront costs before they book and schedule procedures.

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Healthcare Disruption, Medical E-Commerce
By admin / January 25, 2018

How to deal with growing competition from CVS and Aetna, employer-based clinics, telehealth and other disruptions

What if you banded together with other community hospitals in your region to provide a regional marketplace to consumers? This would allow you to compete with larger providers and hospitals. For example, if you created a regional marketplace where consumers could find your individual hospitals and clinics, people could shop for services and procedures and see, upfront, what their out-of-pocket expenses were going to be.

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Consumer Experience, Healthcare Disruption, Medical E-Commerce
By admin / January 16, 2018

Surviving Fitch’s new ratings and large employer primary care clinics

Life is about to get much harder for hospitals, particularly nonprofits. Disruptive moves such as Amazon setting up telemedicine services, getting into pharma and CVS buying Aetna are going to strain already tenuous market shares. And the newest blow: Fitch’s announcement of its new ratings criteria will affect revenue defensibility and make money more expensive. What is your plan?

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Consumer Experience, Healthcare Disruption, Medical E-Commerce
By admin / January 9, 2018

How are you going to replace your revenues from Trump’s 2018 budget cuts?

What are your plans to survive healthcare's rising tumult? Do you have a strategy to defend your market? With the Super Bowl just around the corner, offense and defense comes to mind. The best defense is a good offense and a sound strategy for hospitals as well. What is your offense for 2018?

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Consumer Experience, Medical E-Commerce, Mobile apps, patient engagement
By admin / December 5, 2017

Retail down? Give your consumers a strong mobile shopping app like Amazon

With almost 50% of online Thanksgiving shoppers using smartphones, perhaps it's time to have a great mobile app to help consumers find you.

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healthcare technology, Medical E-Commerce
By admin / November 14, 2017

Becker’s recent conference says you need to be like Lyft, Airbnb and Expedia

An e-commerce platform is not just a revenue cycle solution, but it is the strategic marketing tool that is needed for every hospital and clinic. Hospital revenues are way down. As hospitals continue to succumb to closures, bankruptcies and mergers, it’s beyond time that they start putting the consumer first – and let the consumer know they are first by implementing an e-commerce medical marketplace.

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Medical E-Commerce, price transparency
By admin / November 7, 2017

Time to stop the do while loop and get a good night’s sleep

If you’re lying awake at night worrying about not collecting money from patients, you aren’t alone. Uncompensated care is the No. 1 worry of many of your colleagues according to a recent article in Becker’s Hospital Review. But there is help.

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Healthcare Disruption, Medical E-Commerce, price transparency
By admin / October 31, 2017

Give your consumers an Amazon-like experience

If you’re focusing on retail-like solutions for 2018, make sure you do it right. To prosper, you need a true retail strategy, an Amazon-like experience, both at the point-of-service (your bricks and mortar) and online. Existing point-of-service solutions aren’t as effective as they could be. They are either just giving estimates or collecting copays. Consumers want to know what the real cost is and they want to be able to pay right then – easily – from their smartphones. As part of your retail strategy, you need to make sure you offer that. And HealthQRS has it.

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Consumer Experience, Medical Collections, Medical E-Commerce
By admin / October 24, 2017

Ready for the competition being created by the White House?

Creating competition in healthcare is a major focus of the president’s new executive order. And it will affect more than health plans. Providers will feel the sting of competition as consumer out-of-pocket continues to rise and people look for cost savings and alternatives. Are you ready?

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Medical E-Commerce, price transparency
By admin / October 17, 2017

President Trump’s healthcare executive order includes beginning of price transparency mandate

Price transparency is coming. HealthQRS can help you be ready. We have solutions to provide true price transparency online in an e-commerce medical marketplace, during scheduling and at the point of service.

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Consumer Experience, Medical E-Commerce, patient engagement
By admin / October 3, 2017

Aetna, Humana, UnitedHealth and now Anthem pulling out of healthcare markets will drive consumerism

With Aetna, Humana, UnitedHealth and now Anthem pulling out of many insurance exchanges we could be looking at a bare market soon and the risk is growing with uncertainty about the fate of ACA. This will lead to more bad debt and self pay. With self pay comes heavy reliance on the consumer. And to keep the consumer happy, you need a great consumer experience. Think Amazon. The Amazon consumer experience is the standard for today’s shopper.

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Consumer Experience, Medical E-Commerce, patient engagement
By admin / September 26, 2017

Harvard medical professor has “terrible” experience trying to find healthcare prices online

Ateev Mehrotra, MD, an associate professor of healthcare policy and medicine at Harvard Medical School and a hospitalist at Beth Israel Deaconess Medical Center in Boston, shopped online for prices for a procedure to remove a stye from his daughter’s eye. As a physician who does research for price transparency, he thought he would have an easy time of it. In his words, it went “terribly.”

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Healthcare Disruption, healthcare technology, Medical E-Commerce, patient engagement
By admin / September 19, 2017

Amazon does consumerism right. Healthcare needs to follow suit.

Consumers aren’t used to buying services without knowing costs upfront. What other industry can maintain a business model that provides services without providing true cost expectations and then bills later? Both providers and patients lose in this scenario.

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Medical E-Commerce, patient engagement
By admin / September 12, 2017

Workday, SAP and Oracle have the power to lower the cost of individual healthcare

When premiums for individual health insurance reach the level of a mortgage, something’s got to give. Yet, that’s happening now, with premiums expected to grow higher in 2018. And the middle class are being hit the hardest. Simplifying the purchase process for patients can be extremely complicated in healthcare, which is why this industry has been slow to adopt retail-like approaches. HealthQRS has developed algorithms that do all the work, keeping the process simple for healthcare providers and payers to publish true pricing.

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501 (r), audit trail, Medical E-Commerce, not-for-profit
By admin / August 29, 2017

You’re more vulnerable than you think: Don’t lose your not-for-profit status

If you are an administrator for a not-for-profit hospital, what are you doing, this very moment, to ensure that your hospital doesn’t fall victim to the same plight as the county government hospital that recently lost its not-for-profit status? To keep your 501(c)(3) exemption status safe, you must be proactive and do much more than just wait for people to request charity.

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Healthcare Disruption, healthcare technology, Medical E-Commerce, patient engagement
By admin / August 22, 2017

Study of Anthem Blue Cross members reveals price transparency tool alone doesn’t lower costs

Pricing transparency tools alone don’t lower costs. Individual modules, such as price estimators, schedulers or telemedicine applications do very little to help consumers. What will lower costs is a medical e-commerce experience that allows their employees to shop online for services or procedures, much like they’d use to shop for retail products. HealthQRS has the solution.

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Medical E-Commerce, patient engagement
By admin / August 15, 2017

As employers look to lower healthcare costs, medical e-commerce is the answer – not price transparency

It’s not surprising that a recent study published by Health Affairs found that a price transparency tool did not reduce overall spending among the beneficiaries of the self-insured California Public Employees' Retirement System. Pricing transparency tools alone don’t lower costs. Individual modules, such as price estimators, schedulers or telemedicine applications do very little to help consumers.

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HDHP, healthcare technology, Medical E-Commerce
By admin / August 8, 2017

Consumer Directed Healthcare Needs All Inclusive Technology

Consumer directed healthcare plans are big business with approximately 60 million policies in the market today. Whether you’re buying your insurance through a broker or are self-insured, these policies impact more than your bottom line. They impact your employees. High deductible plans need the right technology application to help employees get the most out of their benefits.

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Medical E-Commerce, patient engagement
By admin / August 1, 2017

Amazon needs HealthQRS as a selected strategic partner for healthcare market entry

If Amazon is indeed planning to launch an online medical marketplace, we applaud the initiative as loud as our hands can clap. We’ve been blogging about this need for almost a year now. And HealthQRS has developed the strategic platform that will allow Amazon to achieve just that: a true, e-commerce medical platform for consumers. Because Amazon has too much at stake to select just any partner.

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Healthcare Disruption, healthcare technology, Medical E-Commerce, patient engagement
By admin / July 25, 2017

Technology: The missing link for Coca-Cola, American Express and Verizon to cut healthcare costs

Forty of the biggest names in corporate America have teamed up to form the Healthcare Transformation Alliance (HTA). American Express, IBM, Coca-Cola, Verizon, Johnson & Johnson and many other large companies comprising the HTA have decided that strength in numbers will help them lower healthcare costs for their companies and employees. If these companies would partner with Salesforce, Oracle, Workday or SAP for the sheer volume of employers and employees, then add HealthQRS’ medical e-commerce platform to the mix, they could drive a change in healthcare unlike anything we’ve ever seen.

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Healthcare Disruption, healthcare technology, Medical E-Commerce
By admin / July 18, 2017

Could Salesforce, Workday and Oracle be the Answer to Healthcare’s Costs?

What if CRM and ERP companies partnered with HealthQRS to bring medical e-commerce to their corporate customers? Imagine the possibilities of reaching the customer’s employees, their families, and even the providers in the cities of the customers.

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Healthcare Disruption, Medical E-Commerce, patient engagement
By admin / July 11, 2017

IBM’s Watson and the Business of Healthcare

The healthcare industry needs to help consumers associate personal healthcare with their wallets and to take steps towards wellness as a result. The greatest behavioral change agent in healthcare is the wallet.

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Healthcare Disruption, Medical E-Commerce, patient engagement
By admin / June 27, 2017

Does Apple Realize Money – Not Wellness – Motivates Consumers?

Apple is entering the healthcare market and they’re poised to impact it in a huge way if they take a few necessary steps to address financial ramifications for consumers. If Apple pulls e-commerce into the mix they’ll have a complete package to tackle wellness to chronic illness and everything in between, with interoperability between providers and providers and providers and patients. An e-commerce solution from HealthQRS will pull it all together and Apple will be a key player in the largest consumer market in the world.

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Healthcare Disruption, Medical E-Commerce
By admin / June 20, 2017

Why aren’t you implementing an e-commerce and storefront strategy like Amazon?

Amazon's $13.7 billion purchase of Whole Foods puts the retail giant in place to dominate retail sales. Juxtaposed with Amazon’s success is healthcare’s floundering, antiquated approach to business. Waiting for patients to show up, then waiting for months to get pennies on the dollar for reimbursement is clearly not working as almost every day another hospital closes or declares bankruptcy. Bankruptcies, closures, layoffs, and cutting programs are all symptoms of a broken system that has not moved to consumerism.

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Healthcare Disruption, Medical E-Commerce
By admin / June 13, 2017

Apple’s Home Pod and High Deductible Health Plans

Imagine the possibilities for Apple, Amazon or Google if they choose to partner with HealthQRS to provide consumers private, HIPAA-compliant voice commands in healthcare shopping. HealthQRS’ uniquely disruptive technology is ready. We’ve built a platform that anyone can use to create an online medical marketplace. For instance, Apple, Amazon or Google could use HealthQRS’ system to open up a voice-activated medical marketplace for their customers and literally create the largest online medical market in the world.

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By admin / June 6, 2017

Is Facebook Positioned to Change the Medical Market?

Consumers forced to take healthcare into their own hands are disrupting the healthcare status quo permanently. Companies like Facebook, Apple and Google offer an accessibility for people to reach each other in an unprecedented way. This not only opens channels for world-wide communication, but also for commerce. HealthQRS can help you establish an e-commerce retail solution that will attract consumers and push them to your “storefronts,” i.e., your hospitals, clinics and practices and grow your market share.

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Healthcare Disruption
By admin / May 24, 2017

Use Tesla’s Strategy to Disrupt Your Healthcare Market

The status quo doesn’t work anymore and you can’t just depend on Medicare and Medicaid. The good news? You don’t have to. An e-commerce strategy from HealthQRS gives you powerful tools to proactively attract commercial consumers and the self-insured business, whether it’s small, medium or large companies.

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By admin / May 16, 2017

Make Your State’s Block Grants Go Farther with Price Transparency and E-Commerce

Price transparency is the tool that educates people about the costs surrounding their healthcare services and procedures. When people automatically go to the ER for an ailment such as a sore throat, it’s because they don’t realize they have other options. HealthQRS’ solutions can help you bend the cost curve for Medicaid in your state and help your population be healthier.

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By admin / May 9, 2017

Flourish with an E-Commerce and Storefront Approach

Financial losses, decreased patient volume, high debt loads and subsequent staff layoffs are symptoms of organizations’ sluggishness in adopting retail approaches to business. Whether you’re in a small, medium or large market, if you aren’t using both a storefront and an e-commerce approach for consumers to schedule and pay for services, then you’re susceptible to the hospital bankruptcies and closings happening all around the country.

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Medical Collections
By admin / May 3, 2017

How to Prevent Lost Volume and Revenues

The majority of hospital collections come from people who pay twice as slowly as payers and require more intervention.

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By admin / April 26, 2017

Delivering – Not Just Promising – Price Transparency

Regardless of healthcare legislation, an open marketplace will allow people easier access to better care. And right now there is no marketplace. There are just captive patients who need healthcare and who have no idea what it’s going to cost. But HealthQRS has developed a solution that can provide a marketplace for your patients.

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patient engagement
By admin / April 19, 2017

How to Engage and Keep Your Patients

In today’s market, if you want consumers to select your services and your facilities, you need to give them reasons to do so. Not only are they shopping price, they’re shopping for better experiences. And that starts with convenience. If you’re competing with a walk-in retail clinic, you better be offering extremely convenient ways for people to find and book with you.

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By admin / April 12, 2017

Consumers Need Pricing Transparency Now

Half of Americans have tried to find pricing information before obtaining healthcare, according to a study just published by Public Agenda. And 63% of respondents say there is not enough healthcare price information available.

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By admin / April 6, 2017

Engaging Consumers to Win-Win-Win-Win

Healthcare costs are currently lose-lose-lose-lose. High deductibles make it hard for consumers to pay out-of-pocket medical expenses. They lose as they struggle to pay and their credit scores drop when providers shift unpaid balances to collection agencies. Providers lose when they collect pennies on the dollar (recent numbers show about 13 cents). Employers lose because their employees (consumers) are dissatisfied with their health benefits. And payers lose because consumers blame them for high deductibles.

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By admin / March 30, 2017

Don’t Be Adrift in a Changing Market – Take Control of your Future and Publish Your Prices

You have more control over your destiny and improved finances than you realize. For instance, instead of waiting for the legislative stick to prod you into publishing prices, you can reach for the existing carrots. Take a proactive approach to publishing prices, something most providers are resisting, and you can enjoy the competitive advantage of pleasing patients and being first to do so in your market.

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By admin / March 23, 2017

Dramatically Improve Revenues by Engaging Patients

If someone told you that one simple software subscription could literally change your financial outlook would you believe it? HealthQRS has two solutions that can be used in tandem or separately. One or both will provide great results. The two used together will transform your organization.

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By admin / March 14, 2017

Patient Engagement: A Change Agent in Healthcare

To increase patient engagement, it’s essential to understand a patient’s primary motivator. Money is a key factor that compels a patient to get involved and stay involved. High deductible plans hit consumers hard and have them searching for ways to shop and save. Once you’ve piqued a patient’s interest, they need a tool for action to stay involved.

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By admin / March 2, 2017

Why Pricing Transparency is Important to Patient Engagement

How can we improve patient engagement? Many healthcare executives pay consultants large sums to determine the secret “X factor” that can actually change a patient’s behavior and get that person more engaged in his or her care.

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By admin / February 22, 2017

Cutting Costs in Healthcare While Keeping Employees Happy

Healthcare costs are staggering and the rise isn’t expected to stop. Whether you are considering, or have already adopted a high deductible healthcare plan for your company, it’s important to help employees access quality healthcare services at discounted prices. Learn how how to satisfy employees, help them stay healthy and save money.

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By admin / February 17, 2017

Patient Engagement is Key to Success as a Provider

Patient engagement. Patient experience. Terms that were once buzzwords in healthcare are important benchmarks for success in today’s new health economy. Because patients have choices. And they are learning that they can shop around for services. Rising deductibles and the onus on patients to pay for much of their healthcare are turning them into consumers. As you become known for excellent patient experiences, you’ll rise to the top of the list. Tom Price, newly appointed secretary of the Department of Health and Human Services, is the most powerful person in U.S. health policy. And he believes in price transparency. So what has been a “nice to have,” will soon become a must have for this country’s healthcare providers.

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By admin / February 9, 2017

Do You Have a System to Collect Patient Deductibles for Procedures?

Statistics show it. And you already know it. Today’s health economy of higher deductibles results in collecting more out-of-pocket expenses from patients. As higher deductibles become the norm, physicians are experiencing similar financial hardships as hospitals. We’ve spoken with financial executives in both hospitals and group practices and determined that several things are needed to help providers obtain patient out-of-pocket expenses: 1. Focus on collecting payments upfront, before procedures and services are rendered 2. Provide patients with a way to pay in installments Out of these conversations, HealthQRS has developed two solutions to deal with patient balances BEFORE they become bad debt: A Point-of-Service solution and a Retail Medical Marketplace. Next week, we will discuss the Retail Medical Marketplace.

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By admin / February 2, 2017

Achieving True Pricing Transparency for Patients

Publishing true prices of procedures gives you a strategic advantage over your competition. Patients appreciate knowing exactly how much their out-of-pocket costs are going to be. With deductibles growing higher and the burden of payment on consumers, being one of the first in your market to publish prices sets you apart and gives you more control.

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By admin / January 27, 2017

The Need for Pricing Transparency in Healthcare

During his campaign, President Trump made clear his intent to implement transparent pricing for patients when he rolled out a...

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