Healthcare Disruption, Medical E-Commerce, patient satisfaction
By admin / February 20, 2018

Tim Cook wants Apple to be more consumer-friendly in the healthcare market

If Apple is going for a more consumer-friendly approach, though, we encourage the company to focus on what consumers want. People are financially strapped to pay for healthcare expenses and are very stressed. High deductible health plans have forced people to take health into their own hands and act more like consumers than patients. They put off treatment because they either don’t have the money or can’t get a straight answer to this simple question: How much is this going to cost me?

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Healthcare Disruption, Medical E-Commerce, telemedicine
By admin / February 13, 2018

Could telemedicine be one answer to Warren Buffet’s tapeworm?

As you look for ways to protect your market share and increase revenue, implementing or expanding telehealth services could be one answer. It’s about to become more lucrative if four bills currently in legislation pass this year.

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Medical E-Commerce, patient satisfaction
By admin / February 6, 2018

Amazon, Berkshire and JPMorgan partner to launch new healthcare company for their employees

It’s easy to learn more about HealthQRS and our e-commerce medical marketplace and how we can help any employer do what Amazon, Berkshire and JPMorgan are planning to do. Our solution is a software as a service (SaaS), so you only pay a low monthly fee, with no capital investment.

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Healthcare Disruption, Medical E-Commerce, patient engagement
By admin / January 30, 2018

Tired of trying to increase patient satisfaction with no results? Embrace consumerism

Want to hear a secret? Patient satisfaction starts with the wallet. All the warm fuzzies in the world aren’t going to help when a patient gets a surprise bill. Instead of paying big bucks to patient satisfaction experts, try focusing on giving people what they really want: true, upfront costs before they book and schedule procedures.

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Healthcare Disruption, Medical E-Commerce
By admin / January 25, 2018

How to deal with growing competition from CVS and Aetna, employer-based clinics, telehealth and other disruptions

What if you banded together with other community hospitals in your region to provide a regional marketplace to consumers? This would allow you to compete with larger providers and hospitals. For example, if you created a regional marketplace where consumers could find your individual hospitals and clinics, people could shop for services and procedures and see, upfront, what their out-of-pocket expenses were going to be.

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Consumer Experience, Healthcare Disruption, Medical E-Commerce
By admin / January 16, 2018

Surviving Fitch’s new ratings and large employer primary care clinics

Life is about to get much harder for hospitals, particularly nonprofits. Disruptive moves such as Amazon setting up telemedicine services, getting into pharma and CVS buying Aetna are going to strain already tenuous market shares. And the newest blow: Fitch’s announcement of its new ratings criteria will affect revenue defensibility and make money more expensive. What is your plan?

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Consumer Experience, Healthcare Disruption, Medical E-Commerce
By admin / January 9, 2018

How are you going to replace your revenues from Trump’s 2018 budget cuts?

What are your plans to survive healthcare's rising tumult? Do you have a strategy to defend your market? With the Super Bowl just around the corner, offense and defense comes to mind. The best defense is a good offense and a sound strategy for hospitals as well. What is your offense for 2018?

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Consumer Experience, Medical E-Commerce, Mobile apps, patient engagement
By admin / December 5, 2017

Retail down? Give your consumers a strong mobile shopping app like Amazon

With almost 50% of online Thanksgiving shoppers using smartphones, perhaps it's time to have a great mobile app to help consumers find you.

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healthcare technology, Medical E-Commerce
By admin / November 14, 2017

Becker’s recent conference says you need to be like Lyft, Airbnb and Expedia

An e-commerce platform is not just a revenue cycle solution, but it is the strategic marketing tool that is needed for every hospital and clinic. Hospital revenues are way down. As hospitals continue to succumb to closures, bankruptcies and mergers, it’s beyond time that they start putting the consumer first – and let the consumer know they are first by implementing an e-commerce medical marketplace.

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Medical E-Commerce, price transparency
By admin / November 7, 2017

Time to stop the do while loop and get a good night’s sleep

If you’re lying awake at night worrying about not collecting money from patients, you aren’t alone. Uncompensated care is the No. 1 worry of many of your colleagues according to a recent article in Becker’s Hospital Review. But there is help.

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Healthcare Disruption, Medical E-Commerce, price transparency
By admin / October 31, 2017

Give your consumers an Amazon-like experience

If you’re focusing on retail-like solutions for 2018, make sure you do it right. To prosper, you need a true retail strategy, an Amazon-like experience, both at the point-of-service (your bricks and mortar) and online. Existing point-of-service solutions aren’t as effective as they could be. They are either just giving estimates or collecting copays. Consumers want to know what the real cost is and they want to be able to pay right then – easily – from their smartphones. As part of your retail strategy, you need to make sure you offer that. And HealthQRS has it.

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Consumer Experience, Medical Collections, Medical E-Commerce
By admin / October 24, 2017

Ready for the competition being created by the White House?

Creating competition in healthcare is a major focus of the president’s new executive order. And it will affect more than health plans. Providers will feel the sting of competition as consumer out-of-pocket continues to rise and people look for cost savings and alternatives. Are you ready?

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Medical E-Commerce, price transparency
By admin / October 17, 2017

President Trump’s healthcare executive order includes beginning of price transparency mandate

Price transparency is coming. HealthQRS can help you be ready. We have solutions to provide true price transparency online in an e-commerce medical marketplace, during scheduling and at the point of service.

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Consumer Experience, Medical E-Commerce, patient engagement
By admin / October 3, 2017

Aetna, Humana, UnitedHealth and now Anthem pulling out of healthcare markets will drive consumerism

With Aetna, Humana, UnitedHealth and now Anthem pulling out of many insurance exchanges we could be looking at a bare market soon and the risk is growing with uncertainty about the fate of ACA. This will lead to more bad debt and self pay. With self pay comes heavy reliance on the consumer. And to keep the consumer happy, you need a great consumer experience. Think Amazon. The Amazon consumer experience is the standard for today’s shopper.

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Consumer Experience, Medical E-Commerce, patient engagement
By admin / September 26, 2017

Harvard medical professor has “terrible” experience trying to find healthcare prices online

Ateev Mehrotra, MD, an associate professor of healthcare policy and medicine at Harvard Medical School and a hospitalist at Beth Israel Deaconess Medical Center in Boston, shopped online for prices for a procedure to remove a stye from his daughter’s eye. As a physician who does research for price transparency, he thought he would have an easy time of it. In his words, it went “terribly.”

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Healthcare Disruption, healthcare technology, Medical E-Commerce, patient engagement
By admin / September 19, 2017

Amazon does consumerism right. Healthcare needs to follow suit.

Consumers aren’t used to buying services without knowing costs upfront. What other industry can maintain a business model that provides services without providing true cost expectations and then bills later? Both providers and patients lose in this scenario.

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Medical E-Commerce, patient engagement
By admin / September 12, 2017

Workday, SAP and Oracle have the power to lower the cost of individual healthcare

When premiums for individual health insurance reach the level of a mortgage, something’s got to give. Yet, that’s happening now, with premiums expected to grow higher in 2018. And the middle class are being hit the hardest. Simplifying the purchase process for patients can be extremely complicated in healthcare, which is why this industry has been slow to adopt retail-like approaches. HealthQRS has developed algorithms that do all the work, keeping the process simple for healthcare providers and payers to publish true pricing.

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501 (r), audit trail, Medical E-Commerce, not-for-profit
By admin / August 29, 2017

You’re more vulnerable than you think: Don’t lose your not-for-profit status

If you are an administrator for a not-for-profit hospital, what are you doing, this very moment, to ensure that your hospital doesn’t fall victim to the same plight as the county government hospital that recently lost its not-for-profit status? To keep your 501(c)(3) exemption status safe, you must be proactive and do much more than just wait for people to request charity.

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Healthcare Disruption, healthcare technology, Medical E-Commerce, patient engagement
By admin / August 22, 2017

Study of Anthem Blue Cross members reveals price transparency tool alone doesn’t lower costs

Pricing transparency tools alone don’t lower costs. Individual modules, such as price estimators, schedulers or telemedicine applications do very little to help consumers. What will lower costs is a medical e-commerce experience that allows their employees to shop online for services or procedures, much like they’d use to shop for retail products. HealthQRS has the solution.

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Medical E-Commerce, patient engagement
By admin / August 15, 2017

As employers look to lower healthcare costs, medical e-commerce is the answer – not price transparency

It’s not surprising that a recent study published by Health Affairs found that a price transparency tool did not reduce overall spending among the beneficiaries of the self-insured California Public Employees' Retirement System. Pricing transparency tools alone don’t lower costs. Individual modules, such as price estimators, schedulers or telemedicine applications do very little to help consumers.

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HDHP, healthcare technology, Medical E-Commerce
By admin / August 8, 2017

Consumer Directed Healthcare Needs All Inclusive Technology

Consumer directed healthcare plans are big business with approximately 60 million policies in the market today. Whether you’re buying your insurance through a broker or are self-insured, these policies impact more than your bottom line. They impact your employees. High deductible plans need the right technology application to help employees get the most out of their benefits.

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Medical E-Commerce, patient engagement
By admin / August 1, 2017

Amazon needs HealthQRS as a selected strategic partner for healthcare market entry

If Amazon is indeed planning to launch an online medical marketplace, we applaud the initiative as loud as our hands can clap. We’ve been blogging about this need for almost a year now. And HealthQRS has developed the strategic platform that will allow Amazon to achieve just that: a true, e-commerce medical platform for consumers. Because Amazon has too much at stake to select just any partner.

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Healthcare Disruption, healthcare technology, Medical E-Commerce, patient engagement
By admin / July 25, 2017

Technology: The missing link for Coca-Cola, American Express and Verizon to cut healthcare costs

Forty of the biggest names in corporate America have teamed up to form the Healthcare Transformation Alliance (HTA). American Express, IBM, Coca-Cola, Verizon, Johnson & Johnson and many other large companies comprising the HTA have decided that strength in numbers will help them lower healthcare costs for their companies and employees. If these companies would partner with Salesforce, Oracle, Workday or SAP for the sheer volume of employers and employees, then add HealthQRS’ medical e-commerce platform to the mix, they could drive a change in healthcare unlike anything we’ve ever seen.

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Healthcare Disruption, healthcare technology, Medical E-Commerce
By admin / July 18, 2017

Could Salesforce, Workday and Oracle be the Answer to Healthcare’s Costs?

What if CRM and ERP companies partnered with HealthQRS to bring medical e-commerce to their corporate customers? Imagine the possibilities of reaching the customer’s employees, their families, and even the providers in the cities of the customers.

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Healthcare Disruption, Medical E-Commerce, patient engagement
By admin / July 11, 2017

IBM’s Watson and the Business of Healthcare

The healthcare industry needs to help consumers associate personal healthcare with their wallets and to take steps towards wellness as a result. The greatest behavioral change agent in healthcare is the wallet.

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Healthcare Disruption, Medical E-Commerce, patient engagement
By admin / June 27, 2017

Does Apple Realize Money – Not Wellness – Motivates Consumers?

Apple is entering the healthcare market and they’re poised to impact it in a huge way if they take a few necessary steps to address financial ramifications for consumers. If Apple pulls e-commerce into the mix they’ll have a complete package to tackle wellness to chronic illness and everything in between, with interoperability between providers and providers and providers and patients. An e-commerce solution from HealthQRS will pull it all together and Apple will be a key player in the largest consumer market in the world.

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Healthcare Disruption, Medical E-Commerce
By admin / June 20, 2017

Why aren’t you implementing an e-commerce and storefront strategy like Amazon?

Amazon's $13.7 billion purchase of Whole Foods puts the retail giant in place to dominate retail sales. Juxtaposed with Amazon’s success is healthcare’s floundering, antiquated approach to business. Waiting for patients to show up, then waiting for months to get pennies on the dollar for reimbursement is clearly not working as almost every day another hospital closes or declares bankruptcy. Bankruptcies, closures, layoffs, and cutting programs are all symptoms of a broken system that has not moved to consumerism.

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Healthcare Disruption, Medical E-Commerce
By admin / June 13, 2017

Apple’s Home Pod and High Deductible Health Plans

Imagine the possibilities for Apple, Amazon or Google if they choose to partner with HealthQRS to provide consumers private, HIPAA-compliant voice commands in healthcare shopping. HealthQRS’ uniquely disruptive technology is ready. We’ve built a platform that anyone can use to create an online medical marketplace. For instance, Apple, Amazon or Google could use HealthQRS’ system to open up a voice-activated medical marketplace for their customers and literally create the largest online medical market in the world.

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By admin / June 6, 2017

Is Facebook Positioned to Change the Medical Market?

Consumers forced to take healthcare into their own hands are disrupting the healthcare status quo permanently. Companies like Facebook, Apple and Google offer an accessibility for people to reach each other in an unprecedented way. This not only opens channels for world-wide communication, but also for commerce. HealthQRS can help you establish an e-commerce retail solution that will attract consumers and push them to your “storefronts,” i.e., your hospitals, clinics and practices and grow your market share.

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Healthcare Disruption
By admin / May 24, 2017

Use Tesla’s Strategy to Disrupt Your Healthcare Market

The status quo doesn’t work anymore and you can’t just depend on Medicare and Medicaid. The good news? You don’t have to. An e-commerce strategy from HealthQRS gives you powerful tools to proactively attract commercial consumers and the self-insured business, whether it’s small, medium or large companies.

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By admin / May 16, 2017

Make Your State’s Block Grants Go Farther with Price Transparency and E-Commerce

Price transparency is the tool that educates people about the costs surrounding their healthcare services and procedures. When people automatically go to the ER for an ailment such as a sore throat, it’s because they don’t realize they have other options. HealthQRS’ solutions can help you bend the cost curve for Medicaid in your state and help your population be healthier.

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By admin / May 9, 2017

Flourish with an E-Commerce and Storefront Approach

Financial losses, decreased patient volume, high debt loads and subsequent staff layoffs are symptoms of organizations’ sluggishness in adopting retail approaches to business. Whether you’re in a small, medium or large market, if you aren’t using both a storefront and an e-commerce approach for consumers to schedule and pay for services, then you’re susceptible to the hospital bankruptcies and closings happening all around the country.

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Medical Collections
By admin / May 3, 2017

How to Prevent Lost Volume and Revenues

The majority of hospital collections come from people who pay twice as slowly as payers and require more intervention.

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By admin / April 26, 2017

Delivering – Not Just Promising – Price Transparency

Regardless of healthcare legislation, an open marketplace will allow people easier access to better care. And right now there is no marketplace. There are just captive patients who need healthcare and who have no idea what it’s going to cost. But HealthQRS has developed a solution that can provide a marketplace for your patients.

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patient engagement
By admin / April 19, 2017

How to Engage and Keep Your Patients

In today’s market, if you want consumers to select your services and your facilities, you need to give them reasons to do so. Not only are they shopping price, they’re shopping for better experiences. And that starts with convenience. If you’re competing with a walk-in retail clinic, you better be offering extremely convenient ways for people to find and book with you.

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By admin / April 12, 2017

Consumers Need Pricing Transparency Now

Half of Americans have tried to find pricing information before obtaining healthcare, according to a study just published by Public Agenda. And 63% of respondents say there is not enough healthcare price information available.

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By admin / April 6, 2017

Engaging Consumers to Win-Win-Win-Win

Healthcare costs are currently lose-lose-lose-lose. High deductibles make it hard for consumers to pay out-of-pocket medical expenses. They lose as they struggle to pay and their credit scores drop when providers shift unpaid balances to collection agencies. Providers lose when they collect pennies on the dollar (recent numbers show about 13 cents). Employers lose because their employees (consumers) are dissatisfied with their health benefits. And payers lose because consumers blame them for high deductibles.

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By admin / March 30, 2017

Don’t Be Adrift in a Changing Market – Take Control of your Future and Publish Your Prices

You have more control over your destiny and improved finances than you realize. For instance, instead of waiting for the legislative stick to prod you into publishing prices, you can reach for the existing carrots. Take a proactive approach to publishing prices, something most providers are resisting, and you can enjoy the competitive advantage of pleasing patients and being first to do so in your market.

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By admin / March 23, 2017

Dramatically Improve Revenues by Engaging Patients

If someone told you that one simple software subscription could literally change your financial outlook would you believe it? HealthQRS has two solutions that can be used in tandem or separately. One or both will provide great results. The two used together will transform your organization.

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By admin / March 14, 2017

Patient Engagement: A Change Agent in Healthcare

To increase patient engagement, it’s essential to understand a patient’s primary motivator. Money is a key factor that compels a patient to get involved and stay involved. High deductible plans hit consumers hard and have them searching for ways to shop and save. Once you’ve piqued a patient’s interest, they need a tool for action to stay involved.

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By admin / March 2, 2017

Why Pricing Transparency is Important to Patient Engagement

How can we improve patient engagement? Many healthcare executives pay consultants large sums to determine the secret “X factor” that can actually change a patient’s behavior and get that person more engaged in his or her care.

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By admin / February 22, 2017

Cutting Costs in Healthcare While Keeping Employees Happy

Healthcare costs are staggering and the rise isn’t expected to stop. Whether you are considering, or have already adopted a high deductible healthcare plan for your company, it’s important to help employees access quality healthcare services at discounted prices. Learn how how to satisfy employees, help them stay healthy and save money.

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By admin / February 17, 2017

Patient Engagement is Key to Success as a Provider

Patient engagement. Patient experience. Terms that were once buzzwords in healthcare are important benchmarks for success in today’s new health economy. Because patients have choices. And they are learning that they can shop around for services. Rising deductibles and the onus on patients to pay for much of their healthcare are turning them into consumers. As you become known for excellent patient experiences, you’ll rise to the top of the list. Tom Price, newly appointed secretary of the Department of Health and Human Services, is the most powerful person in U.S. health policy. And he believes in price transparency. So what has been a “nice to have,” will soon become a must have for this country’s healthcare providers.

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By admin / February 9, 2017

Do You Have a System to Collect Patient Deductibles for Procedures?

Statistics show it. And you already know it. Today’s health economy of higher deductibles results in collecting more out-of-pocket expenses from patients. As higher deductibles become the norm, physicians are experiencing similar financial hardships as hospitals. We’ve spoken with financial executives in both hospitals and group practices and determined that several things are needed to help providers obtain patient out-of-pocket expenses: 1. Focus on collecting payments upfront, before procedures and services are rendered 2. Provide patients with a way to pay in installments Out of these conversations, HealthQRS has developed two solutions to deal with patient balances BEFORE they become bad debt: A Point-of-Service solution and a Retail Medical Marketplace. Next week, we will discuss the Retail Medical Marketplace.

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By admin / February 2, 2017

Achieving True Pricing Transparency for Patients

Publishing true prices of procedures gives you a strategic advantage over your competition. Patients appreciate knowing exactly how much their out-of-pocket costs are going to be. With deductibles growing higher and the burden of payment on consumers, being one of the first in your market to publish prices sets you apart and gives you more control.

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By admin / January 27, 2017

The Need for Pricing Transparency in Healthcare

During his campaign, President Trump made clear his intent to implement transparent pricing for patients when he rolled out a...

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