Ready for the competition being created by the White House?

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Creating competition in healthcare is a major focus of the president’s new executive order. And it will affect more than health plans. Providers will feel the sting of competition as consumer out-of-pocket continues to rise and people look for cost savings and alternatives. Are you ready?

Becker’s Hospital Review recently published an interesting article where InstaMed debunks four myths that some providers live by:

  1. My patients aren’t ready for eStatements.
  2. Only millennials want to pay online.
  3. We can’t talk to patients about payments upfront.
  4. Patients won’t use a digital wallet for healthcare.[1]

InstaMed’s analysis shows all four to be incorrect. Especially interesting to us, is No. 3, “We can’t talk to patients about payments upfront.” InstaMed found that “92 percent of consumers said knowing payment responsibility prior to treatment is important.”[2]

Ninety-two percent of consumers say they want to know their responsibility prior to treatment. People want to have the conversation about money upfront. They really want the Amazon experience, where they see, upfront, what the cost is, and they can choose their service based on the cost. We can help you give your patients the Amazon experience, both online with e-commerce, and at your facilities. In fact, HealthQRS has developed the only complete e-commerce medical marketplace platform on the market.

Are you having the conversation about money upfront? Are you collecting at the point of scheduling? If not, you’re losing out to providers who do. Because those providers are getting their share of the pie, and when it comes time to collect yours, the pie is down to crumbs. HealthQRS offers a pre-scheduling/collection service that can help you get your money at the point of scheduling or the point-of-service. Using our solutions, you can set your own business rules and be as flexible with your patients as you wish. If it’s a large out-of-pocket expense, say over $1,000, you can offer the patient flexibility by collecting $200 during scheduling and setting up a payment plan of $100 a month thereafter. It’s your call. You can even build in third party financing options with companies like Horizon Health Fund, for example, to help people pay for higher ticket procedures.

If you use our point-of-service solution for all registrations, then you receive our e-commerce medical marketplace solution at no additional cost. And The e-commerce functionality can be deployed when you are ready. Our e-commerce medical marketplace gives people a way to shop, schedule and pay for healthcare procedures and services from their smartphones, tablets or computers. HealthQRS’ platform allows them to instantly access their network, see a list of procedures and providers in order of least to most expensive, select a location, schedule the appointment and pay for it all from the app.

HealthQRS’ solutions interface with virtually any existing practice management or hospital management system. We can also provide a call center staff to you and handle your claims submission, claims status inquiry, ERA processing and online claim corrections. If you want to perform the functions with your own staff, our point of service/pre-scheduling solution has all this functionality plus medical necessity included (except the claims services).

We can have you set up in a matter of weeks. And because we are a software as a service (SaaS), you don’t incur any capital expenses, only a low monthly fee. We have over 12 years of experience developing healthcare retail experiences for consumers and our founders have over 50 combined years of e-commerce experience. Why not  contact us right now for more information or click here to schedule a demo? Or watch our point-of-service video to see how we can help you.

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[1] Morgan Haefner, “4 myths about healthcare payments,” Becker’s Hospital Review, Oct. 17, 2017, https://www.beckershospitalreview.com/finance/4-myths-about-healthcare-payments.html

[2] Ibid.

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