Huge business lost to providers as 65 million adults in the last year had a health issue but didn’t seek treatment

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Healthcare providers lost out on 65 million customers last year. To put that in perspective, 65 million people equals California’s and Texas’ populations combined. That’s how much business providers lost, and one of the main reasons is because people didn’t know how much they would have to pay for their healthcare.

The No. 1 issue for the American people is their wallet. They aren’t asking much. They just want to know how much their out-of-pocket expenses will be for their healthcare.

Pictures of a black hole hit the news this week. We can view a black hole, but we can’t tell people what their actual out-of-pocket costs will be for their healthcare services?

How much business are you losing out on because people don’t know what it’s going to cost them?

It all comes back to Rick Scott’s stance that the industry must be more transparent and provide proper information to consumers.

And when people do seek treatment, are you getting that business? Or are you losing out to your competition? Think retail clinics in the big pharmacy chains. Walgreens has announced that it is partnering with VillageMD to roll out primary care clinics in the Houston area later this year. According to an article in HealthCareDive, the partners plan to “provide primary care services for seniors and adults, working in tandem with Walgreens pharmacists, nurses and social workers.”[1] This pilot program could very well expand into other markets, according to a press release.

Walgreens and other huge pharmacies like CVS realize that consumerism is a driving force in healthcare. “The concept of a one-stop shop in healthcare is popular among companies looking to get ahead in the era of consumerism, convenience and holistic value-based care,” reports HealthCareDive.[2]

These types of expansions signal more and more competition for primary care providers.

Then there is telemedicine. CMS’ proposed rule expands reimbursement for telemedicine and allows providers to be reimbursed at the same rate as an in-person visit. Telemedicine will grow to the point that providers who don’t offer this service will be left behind in the dust the way flip-phones suffered after smartphones entered the scene.

As a provider, if you offer simplistic and transparent price information, you’ll have people flocking to you. When word gets out that you have a site where people can shop for services and procedures and see the prices in a list, along with quality scores, who do you think people will choose as their provider? And if it’s your competition who offers this and you don’t, you’ll lose.

HealthQRS allows patients to see what their actual out-of-pocket expenses will be before they schedule services. Not estimates. Actual prices.

We enable telehealth connectivity as well. Our technology enables people to connect to more cost-effective, consumer-oriented healthcare options and we keep them in-network. HealthQRS integrates fully to EHRs and can also enhance existing portals and other patient engagement solutions, improve meaningful use numbers and increase meaningful use funds.

How do we do all of this?

Our solution is built with complicated algorithms that use real-time data: the actual payer contracts by provider + insurance verification information + charity + other business rules to provide consumers with a true out-of-pocket per patient per procedure. HealthQRS interfaces with virtually any existing practice management system and electronic medical record. We have over 30 modules that work independently or all together depending upon your needs to provide a holistic, seamless, total experience for the consumer from start to finish. We combine navigation, the capability to make an appointment, referral management (if needed), payment management and so much more than we can list here.

HealthQRS is not a portal. Think of it like Expedia for healthcare. It is an expansive system that works behind the scenes to provide you with a way for people to search for providers and services in network, access quality scores, see the actual out-of-pocket expense, select a provider and service, schedule appointments, pay in full or at least set up payment plans and even arrange transportation. All from an app on their smartphones.

HealthQRS allows you to offer an entire online retail experience with one, easy-to-use platform. And we have developed the only complete e-commerce platform for healthcare on the market. HealthQRS is an e-commerce platform that you can brand for your company or hospital and that will keep consumers in-network. Our ecommerce platform gives people a full, rich retail experience in healthcare. When they login to the app on their smartphones, tablets or PCs, they see your logo and they think you are providing this experience. And you ARE providing the experience … HealthQRS is providing the platform.

Our solution is simple to use. We invite you to see for yourself with this 2-minute video of the HealthQRS price transparency tool. Click on this link, then you’ll be instructed to download and watch:

Developing a solution of this magnitude didn’t happen overnight. We started with the consumer experience in mind and spent years drawing on the knowledge of best-of-breed experts to perfect, fine tune and put together this complicated, yet complete solution for medical e-commerce.

In fact, HealthQRS has over 15 years of experience developing healthcare retail experiences for people and our founders have over 50 combined years of e-commerce experience. We also invite you to watch our user-friendly app video that you can use to win consumers as well as our point-of-service solution video that may interest you. You can also check out our E-Commerce Medical Marketplace Flyer for more information.

Contact us right now to schedule a personalized demo. We can get you entire system set up in a matter of weeks. Looking forward to helping you soon.

[1] Rebecca Pifer, “Walgreens bringing primary care docs to Houston stores with VillageMD partnership,” HealthCareDive, April 10, 2019,

[2] Pifer, “Walgreens,”

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