Disclosing hospital prices needs to be more simplistic and transparent, says Rick Scott, architect of new GOP health plan
When you buy a new car, do you drive it home without knowing how much it will cost and then wait 30 days to several months to receive a bill for it? If you need to have your car serviced, do you receive a surprise bill that says they had to bring in an oil change expert and that’s not covered under your original price?
Of course not. Who in their right mind would settle for that?
When it comes to healthcare, consumers are still captive to this type of treatment. No other industry can survive by not disclosing prices until services have been rendered. Yet healthcare has been doing just that for years.
People need, and deserve, to understand how much their healthcare is going to cost before the fact. And they need to be able to access that information in a simple and transparent way, according to Rick Scott, just-named architect of the GOP’s new health plan.
Becker’s Hospital Review quotes Scott: “The entire delivery system is an issue. I passed legislation when I was governor [of Florida] to require hospitals to disclose their prices. We’ve got to make this more simplistic and more transparent so you as a consumer have better information. That’s true for the pharmacy, that’s true for the hospital, that’s true for the insurance company.”
As a provider, if you offer simplistic and transparent price information, you’ll have people flocking to you. When word gets out that you have a site where people can shop for services and procedures and see the prices in a list, along with quality scores, who do you think people will choose as their provider? And if it’s your competition who offers this and you don’t, you’ll lose.
Hospitals balked at the idea of publishing chargemasters because they said consumers would be confused. And they were right.
HealthQRS gives you the technology to do much, much better than that. We solve the problems with price transparency for the consumer by making it easy:
- Easy to understand with a list of prices that are straight-forward and meaningful
- Easy to access with a simple, navigable app that can be used on a smartphone or tablet
- Easy to do business with you because we give consumers the “Amazon” experience on the app
We solve the problem for YOU by making it easy:
- Easy to implement because HealthQRS integrates fully to EHRs and can also enhance existing portals and other patient engagement solutions, improve meaningful use numbers and increase meaningful use funds
- Easy to pay for because we are a SaaS, so you pay only a low monthly fee – no upfront capital expense
- Easy to market your facility because we brand the app with your logo and make it easily accessible from your website and from apps
- Easy to collect your money upfront and lower your bad debt because patients can pay right on the app when they schedule their services or procedures
HealthQRS’ solution is a win for everyone. It’s good for providers, good for payers and good for consumers.
Providers win because not only are they compliant with CMS, but they are helping their patients choose their facilities instead of someone else’s. You can use HealthQRS to market your facility. HealthQRS provides an “Amazon” type of shopping experience to your existing patients and helps you market yourself to new ones. You can use our platform to help you partner with employers. You can become a center of excellence. You can literally transform your business model and keep people happy with no surprises.
Payers win because they can keep patients in-network and guide them to less expensive, yet high quality, services. Insurance companies should provide actual pricing because it will guide their members to less costly services, such as telehealth.
Consumers win because our technology enables people to connect to more cost-effective, consumer-oriented healthcare options and we keep them in-network. HealthQRS allows people to see what their actual out-of-pocket expenses will be before they schedule services. Not estimates. Actual prices. Our solution provides them a list of options that allows them to select services and procedures based on quality and cost. Many times, people don’t realize they have choices, whether it’s paying a flat fee for telehealth or selecting a lower-priced MRI facility.
HealthQRS allows you to offer an entire online retail experience with one, easy-to-use platform. HealthQRS is an e-commerce platform that you can brand for your company or hospital and that will keep employees in-network. Our ecommerce platform gives people a full, rich retail experience in healthcare. When they login to the app on their smartphones, tablets or PCs, they see your logo and they think you are providing this experience. And you ARE providing the experience … HealthQRS is providing the platform.
HealthQRS’ ecommerce platform provides a true retail experience for the user. HealthQRS has developed the only complete e-commerce platform for healthcare on the market. This retail experience creates a mutually satisfactory partnership for hospitals and employers and employees. HealthQRS allows employers and employees to do business with hospitals and actually complete the financial portion of the transaction from the app.
HealthQRS is not a portal. Think of it like Expedia for healthcare. It is an expansive system that works behind the scenes to provide you with a way for people to search for providers and services in network, access quality scores, see the actual out-of-pocket expense, select a provider and service, schedule appointments, pay in full or at least set up payment plans and even arrange transportation. All from an app on their smartphones.
How do we make things so simple?
Developing a solution of this magnitude didn’t happen overnight. We started with the consumer experience in mind and spent years drawing on the knowledge of best-of-breed experts to perfect, fine tune and put together this complicated, yet complete solution for medical e-commerce. HealthQRS is built with complicated algorithms that use real-time data: the actual payer contracts by provider + insurance verification information + charity + other business rules to provide consumers with a true out-of-pocket per patient per procedure.
We have over 30 modules that work independently or all together depending upon your needs to provide a holistic, seamless, total experience for the consumer from start to finish. We combine navigation, the capability to make an appointment, referral management (if needed), payment management and so much more than we can list here.
Our solution is simple to use. We invite you to see for yourself with this 2-minute video of the HealthQRS price transparency tool. Click on this link, then you’ll be instructed to download and watch: https://s3.amazonaws.com/hqrs.media/_misc/Screen+Recording+2018-11-29+at+17.30.45.mov
In fact, HealthQRS has over 15 years of experience developing healthcare retail experiences for people and our founders have over 50 combined years of e-commerce experience. We also invite you to watch our user-friendly app video that you can use to win consumers as well as our point-of-service solution video that may interest you. You can also check out our E-Commerce Medical Marketplace Flyer for more information.
 Molly Gamble, “Trump named Rick Scott architect of new GOP health plan, but Florida senator is focused on ‘narrow improvements’ to existing system,” Becker’s Hospital Review, April 1, 2019, https://www.beckershospitalreview.com/hospital-management-administration/trump-named-rick-scott-architect-of-new-gop-health-plan-but-florida-senator-is-focused-on-narrow-improvements-to-existing-system.html